One workspace instead offive separate tools.

Intercom is a customer service platform built around its messenger and the Fin AI agent.

Zendesk is a long-established ticketing and help desk suite used by large support organisations.

Freshdesk is Freshworks’ ticketing help desk, sold in per-agent tiers with Freddy AI.

Gorgias is an ecommerce help desk built around Shopify stores, priced by ticket volume.

Help Scout is a shared inbox and help desk known for a simple, email-like experience.

Front is a collaborative shared inbox for email-heavy customer and operations teams.

Zoho Desk is the help desk in the Zoho suite, with the Zia assistant.

HubSpot Service Hub is HubSpot’s help desk, sold alongside its marketing and sales hubs.

Kustomer is a customer-centric CRM help desk aimed at larger consumer brands.

Gladly is a people-centred customer service platform for large retail and travel brands.

Re:amaze is a help desk and live chat tool popular with small online stores.

Ada is an enterprise AI customer service agent sold through a sales-led process.

Fin is Intercom’s AI agent, available inside Intercom or on top of other help desks.

Drift, now part of Salesloft, is a conversational marketing and sales chat platform.

Tidio is a live chat and chatbot tool for small businesses, with the Lyro AI agent.

LiveChat is a live chat platform for sales and support teams, with ChatBot sold as a separate product.

Crisp is an all-in-one messaging inbox for startups, priced per workspace.

tawk.to is a free live chat widget monetised through paid add-ons and hired agents.

Chatwoot is an open-source customer engagement inbox you can self-host or use in the cloud.

HubSpot offers a free CRM with paid Sales Hub seats for pipeline and automation.

Pipedrive is a pipeline-focused sales CRM for small and mid-sized sales teams.

Zoho CRM is a highly configurable CRM within the wider Zoho suite.

Close is a sales CRM with built-in calling and email for inside sales teams.

Freshsales is Freshworks’ sales CRM with the Freddy AI assistant.

Retell AI is a developer platform for building voice agents over the phone.

Vapi is an API platform for developers building voice AI agents.

Bland AI is an API for automating phone calls with AI agents at scale.

Synthflow is a no-code builder for AI phone agents, sold in minute-based plans.