Alternatives
Find the right alternative.
Honest shortlists for the most popular support, chat, AI agent, CRM and voice tools — including when you should stay where you are.
Help desks
Intercom alternativesIntercom is a customer service platform built around its messenger and the Fin AI agent.Zendesk alternativesZendesk is a long-established ticketing and help desk suite used by large support organisations.Freshdesk alternativesFreshdesk is Freshworks’ ticketing help desk, sold in per-agent tiers with Freddy AI.Gorgias alternativesGorgias is an ecommerce help desk built around Shopify stores, priced by ticket volume.Help Scout alternativesHelp Scout is a shared inbox and help desk known for a simple, email-like experience.Front alternativesFront is a collaborative shared inbox for email-heavy customer and operations teams.Zoho Desk alternativesZoho Desk is the help desk in the Zoho suite, with the Zia assistant.HubSpot Service Hub alternativesHubSpot Service Hub is HubSpot’s help desk, sold alongside its marketing and sales hubs.Kustomer alternativesKustomer is a customer-centric CRM help desk aimed at larger consumer brands.Gladly alternativesGladly is a people-centred customer service platform for large retail and travel brands.Re:amaze alternativesRe:amaze is a help desk and live chat tool popular with small online stores.
Live chat
Tidio alternativesTidio is a live chat and chatbot tool for small businesses, with the Lyro AI agent.LiveChat alternativesLiveChat is a live chat platform for sales and support teams, with ChatBot sold as a separate product.Crisp alternativesCrisp is an all-in-one messaging inbox for startups, priced per workspace.tawk.to alternativestawk.to is a free live chat widget monetised through paid add-ons and hired agents.Chatwoot alternativesChatwoot is an open-source customer engagement inbox you can self-host or use in the cloud.
AI support agents
Ada alternativesAda is an enterprise AI customer service agent sold through a sales-led process.Intercom Fin alternativesFin is Intercom’s AI agent, available inside Intercom or on top of other help desks.Drift alternativesDrift, now part of Salesloft, is a conversational marketing and sales chat platform.
Sales CRMs
HubSpot CRM alternativesHubSpot offers a free CRM with paid Sales Hub seats for pipeline and automation.Pipedrive alternativesPipedrive is a pipeline-focused sales CRM for small and mid-sized sales teams.Zoho CRM alternativesZoho CRM is a highly configurable CRM within the wider Zoho suite.Close alternativesClose is a sales CRM with built-in calling and email for inside sales teams.Freshsales alternativesFreshsales is Freshworks’ sales CRM with the Freddy AI assistant.
Voice AI platforms
Retell AI alternativesRetell AI is a developer platform for building voice agents over the phone.Vapi alternativesVapi is an API platform for developers building voice AI agents.Bland AI alternativesBland AI is an API for automating phone calls with AI agents at scale.Synthflow alternativesSynthflow is a no-code builder for AI phone agents, sold in minute-based plans.