Privacy policy
ResolveX is a ResoluteX product. These terms apply to the ResolveX website, workspace, messenger, APIs, and related services.
Information we collect
We process account details, workspace configuration, billing records, customer conversations, support contacts, uploaded knowledge, call metadata, and product usage events required to operate ResolveX. Payment credentials are handled by our payment provider and are not stored as complete card details by ResolveX.
How information is used
We use information to authenticate users, route and resolve conversations, operate knowledge and AI features, provide reports, process subscriptions, prevent abuse, maintain security, and respond to support requests. We do not sell customer conversations or use workspace content for advertising.
AI and subprocessors
When an administrator enables AI, relevant conversation and approved knowledge context may be sent to configured model providers to generate answers, summaries, classifications, or suggested actions. Workspace owners remain responsible for ensuring they have a lawful basis to process the data they submit.
Cookies and local storage
Necessary storage supports authentication, security, billing state, and consent preferences. Optional analytics and preference storage are enabled only after consent. Details and controls are available in our Cookie policy.
Retention, export, and deletion
Workspace administrators control available retention settings. Account owners may request export or deletion, subject to security, fraud-prevention, tax, contractual, and legal retention requirements. Backup copies may remain for a limited period before routine deletion.
Security
We use access controls, encryption in transit, tenant isolation, audit controls, and restricted service credentials. No internet service can guarantee absolute security. Security questions and responsible disclosures can be sent to security@resolutexhq.com.
International processing
ResolveX may process information through infrastructure and service providers in more than one country. Where required, we use contractual and organisational safeguards for cross-border processing.
Contact
Privacy requests may be sent to privacy@resolutexhq.com. General support is available at support@resolutexhq.com.