An AI customer service agentthat closes the conversation.
Arlo reads your website, help articles and documents, answers customers in chat, email and voice, and only escalates when a person is genuinely needed. Every answer cites its source and every risky action waits for approval.
$15 per agent seat · 50 AI resolutions included · no sales call needed
Why teams choose ResolveX for ai customer service agent
Grounded answers
Arlo answers only from knowledge you approve and shows the source behind every reply, so customers get your policy — not a guess.
Actions, not just text
Look up orders, update CRM records, book meetings or start refunds in the apps you connect, with spend limits and approval rules.
Clean human handoff
When confidence is low or the request is sensitive, Arlo hands the conversation to your team with a summary, so nobody asks the customer to repeat themselves.
Pay for outcomes
50 AI resolutions are included every month. After that you pay $0.39 only when Arlo actually resolves a conversation — drafts and handoffs are never billed.
How to get started
- 1Add your website URL and upload PDFs — Arlo builds a knowledge base in minutes.
- 2Review and approve the answers you want Arlo to use.
- 3Choose which apps Arlo may use and set approval thresholds.
- 4Install the messenger with one line of code and connect email or phone.
What it handles
- “Where is my order?” answered with live tracking from Shopify
- Plan, billing and setup questions answered with cited help articles
- Refund requests above your limit routed to a manager for approval
- After-hours conversations resolved instead of queued until morning
Simple pricing, one plan
$15 per agent seat per month or $144 per year. 50 AI resolutions included, then $0.39 per completed resolution. Voice from $0.19 per minute. Collaborators are free.
Frequently asked questions
What is an AI customer service agent?
An AI customer service agent is software that understands a customer’s question, finds the approved answer, replies, and can complete permitted tasks — escalating to a person when it can’t resolve the request safely. ResolveX’s agent is called Arlo.
Will the AI make up answers?
Arlo is instructed to answer only from knowledge approved in your workspace and to hand off when it isn’t confident. Every reply shows its source so your team can audit it.
How much does it cost?
ResolveX is $15 per agent seat per month (or $144 per seat per year), with 50 AI resolutions included each month and $0.39 per completed resolution after that. Collaborators are free. AI voice uses prepaid minute packs from $0.19 per minute. Every workspace starts with a 7-day free trial.
Does it work with my existing help desk?
Yes. ResolveX includes its own shared inbox, but Arlo can also work alongside tools like Zendesk, Freshdesk, Intercom and Gorgias through integrations while you transition.
Try ResolveX free for 7 days.
Set up in an afternoon. Cancel any time before the trial ends.
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