ResolveX vs Gorgiasthe Gorgias alternative with AI employees
Gorgias is an ecommerce help desk built around Shopify stores, priced by ticket volume. ResolveX puts AI employees on your chat, email and phone — with a shared inbox, help center and sales CRM — for $15 per seat.
- Seat pricing does not punish you for busy months — AI resolutions are $0.39 and only charged when resolved.
- Arlo Support looks up Shopify orders and answers with the tracking link, then hands off with context when needed.
- Phone and website voice are included for stores that still get calls.
- You are a Shopify-only store that wants Gorgias’ ecommerce macros out of the box.
- Your support volume is small and predictable enough for a ticket-bucket plan.
Gorgias pricing model: Plans based on monthly ticket volume, with AI Agent interactions billed on top.
Side by side
How ResolveX compares with Gorgias and other help desks. Plans change — check Gorgias’s site for their current packaging.
| Capability | ResolveX | Gorgias & similar tools |
|---|---|---|
| Agent seat | $15 / month, one plan | Tiered per-agent plans |
| AI resolutions | 50 included, then $0.39 each | Paid AI add-on or per-resolution fee |
| AI employees that act in other apps | Included, with approvals | Limited or enterprise tier |
| Website voice and phone agents | Included, prepaid from $0.19 / minute | Separate product or partner |
| Built-in sales CRM | Included | Separate product |
| Help center on your domain | Included | Often a higher tier |
| Collaborators | Unlimited, free | Usually paid seats |
Moving from Gorgias
Connect Shopify under Integrations, import customers and ticket history, and train Arlo on your policies and FAQ pages.
- 1Start the free trial and connect your website — Arlo learns your answers in minutes.
- 2Import contacts, history and articles from Gorgias. Standard imports are included.
- 3Pick your AI employees, connect the apps they may use, and set approvals.
- 4Install the messenger with one line and connect your phone number if you take calls.
Questions about switching
Is ResolveX a good Gorgias alternative?
Yes, for teams that want AI employees, a shared inbox, help center, voice and a sales CRM in one product. You are a Shopify-only store that wants Gorgias’ ecommerce macros out of the box. If that describes you, Gorgias may still fit better.
How does ResolveX pricing compare with Gorgias?
Gorgias: Plans based on monthly ticket volume, with AI Agent interactions billed on top. ResolveX is $15 per agent seat per month, includes 50 AI resolutions, then $0.39 per completed resolution. AI voice uses prepaid minute packs from $0.19 per minute. Annual billing is $144 per seat per year. Collaborators are free.
Can I move from Gorgias to ResolveX?
Connect Shopify under Integrations, import customers and ticket history, and train Arlo on your policies and FAQ pages. Standard imports are included, and you can run both side by side during the switch.
Is there a free trial?
Yes. Every plan starts with a 7-day free trial of the complete product, including 50 AI resolutions.
Try ResolveX free for 7 days.
Keep Gorgias running while you test. Switch when Arlo is answering the way you want.
Start free trial