Data processing overview
ResolveX is a ResoluteX product. These terms apply to the ResolveX website, workspace, messenger, APIs, and related services.
Roles
For customer conversations, contacts, knowledge, and connected workspace data, the customer normally acts as controller or business and ResolveX acts as processor or service provider. ResolveX acts as controller for account administration, security, billing, and its own business records.
Processing instructions
We process workspace data to provide the configured inbox, messaging, AI, knowledge, reporting, workflow, and voice features, and to maintain security and reliability.
Confidentiality and security
Access is limited to authorised personnel and service providers with a need to perform contracted duties. We use logical tenant controls, restricted credentials, encryption in transit, logging, and operational safeguards appropriate to the service.
Subprocessors
ResolveX relies on infrastructure, authentication, AI, email, communications, monitoring, and payment providers. A current enterprise subprocessor list and notification terms can be included in an executed data processing agreement.
Requests and deletion
We assist workspace owners with supported export, correction, deletion, and data-subject workflows. Contractual and legal records may be retained where required.
Execute a DPA
This page is a plain-language overview, not a signed data processing agreement. Customers that require an executed DPA, regional terms, or enterprise security schedules can contact privacy@resolutexhq.com.