ResolveX vs Zendeskthe Zendesk alternative with AI employees
Zendesk is a long-established ticketing and help desk suite used by large support organisations. ResolveX puts AI employees on your chat, email and phone — with a shared inbox, help center and sales CRM — for $15 per seat.
- One $15 seat includes AI, help center, messenger and voice — no tier to climb to unlock features you already need from Zendesk.
- AI resolutions are $0.39 after 50 free each month, and only billed when the AI actually closes the conversation.
- AI employees go beyond answering: they update your CRM, book meetings and issue refunds with approvals.
- You run a very large, multi-brand support operation with complex ticket routing already built in Zendesk.
- You depend on Zendesk’s marketplace apps that have no equivalent elsewhere.
Zendesk pricing model: Per-agent Suite tiers, with advanced AI agents and automated resolutions as paid add-ons.
Side by side
How ResolveX compares with Zendesk and other help desks. Plans change — check Zendesk’s site for their current packaging.
| Capability | ResolveX | Zendesk & similar tools |
|---|---|---|
| Agent seat | $15 / month, one plan | Tiered per-agent plans |
| AI resolutions | 50 included, then $0.39 each | Paid AI add-on or per-resolution fee |
| AI employees that act in other apps | Included, with approvals | Limited or enterprise tier |
| Website voice and phone agents | Included, prepaid from $0.19 / minute | Separate product or partner |
| Built-in sales CRM | Included | Separate product |
| Help center on your domain | Included | Often a higher tier |
| Collaborators | Unlimited, free | Usually paid seats |
Moving from Zendesk
Export tickets, users and Guide articles from Zendesk, import them into ResolveX, and redirect your help center domain once articles are approved.
- 1Start the free trial and connect your website — Arlo learns your answers in minutes.
- 2Import contacts, history and articles from Zendesk. Standard imports are included.
- 3Pick your AI employees, connect the apps they may use, and set approvals.
- 4Install the messenger with one line and connect your phone number if you take calls.
Questions about switching
Is ResolveX a good Zendesk alternative?
Yes, for teams that want AI employees, a shared inbox, help center, voice and a sales CRM in one product. You run a very large, multi-brand support operation with complex ticket routing already built in Zendesk. If that describes you, Zendesk may still fit better.
How does ResolveX pricing compare with Zendesk?
Zendesk: Per-agent Suite tiers, with advanced AI agents and automated resolutions as paid add-ons. ResolveX is $15 per agent seat per month, includes 50 AI resolutions, then $0.39 per completed resolution. AI voice uses prepaid minute packs from $0.19 per minute. Annual billing is $144 per seat per year. Collaborators are free.
Can I move from Zendesk to ResolveX?
Export tickets, users and Guide articles from Zendesk, import them into ResolveX, and redirect your help center domain once articles are approved. Standard imports are included, and you can run both side by side during the switch.
Is there a free trial?
Yes. Every plan starts with a 7-day free trial of the complete product, including 50 AI resolutions.
Try ResolveX free for 7 days.
Keep Zendesk running while you test. Switch when Arlo is answering the way you want.
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