ResolveX vs Help Scoutthe Help Scout alternative with AI employees
Help Scout is a shared inbox and help desk known for a simple, email-like experience. ResolveX puts AI employees on your chat, email and phone — with a shared inbox, help center and sales CRM — for $15 per seat.
- One $15 seat includes AI, help center, messenger and voice — no tier to climb to unlock features you already need from Help Scout.
- AI resolutions are $0.39 after 50 free each month, and only billed when the AI actually closes the conversation.
- AI employees go beyond answering: they update your CRM, book meetings and issue refunds with approvals.
- You want a deliberately minimal shared inbox and little automation.
- Your volume is low and mostly one-to-one email.
Help Scout pricing model: Plans priced by the number of contacts helped each month.
Side by side
How ResolveX compares with Help Scout and other help desks. Plans change — check Help Scout’s site for their current packaging.
| Capability | ResolveX | Help Scout & similar tools |
|---|---|---|
| Agent seat | $15 / month, one plan | Tiered per-agent plans |
| AI resolutions | 50 included, then $0.39 each | Paid AI add-on or per-resolution fee |
| AI employees that act in other apps | Included, with approvals | Limited or enterprise tier |
| Website voice and phone agents | Included, prepaid from $0.19 / minute | Separate product or partner |
| Built-in sales CRM | Included | Separate product |
| Help center on your domain | Included | Often a higher tier |
| Collaborators | Unlimited, free | Usually paid seats |
Moving from Help Scout
Import mailboxes, customers and Docs articles, then forward your support address to ResolveX.
- 1Start the free trial and connect your website — Arlo learns your answers in minutes.
- 2Import contacts, history and articles from Help Scout. Standard imports are included.
- 3Pick your AI employees, connect the apps they may use, and set approvals.
- 4Install the messenger with one line and connect your phone number if you take calls.
Questions about switching
Is ResolveX a good Help Scout alternative?
Yes, for teams that want AI employees, a shared inbox, help center, voice and a sales CRM in one product. You want a deliberately minimal shared inbox and little automation. If that describes you, Help Scout may still fit better.
How does ResolveX pricing compare with Help Scout?
Help Scout: Plans priced by the number of contacts helped each month. ResolveX is $15 per agent seat per month, includes 50 AI resolutions, then $0.39 per completed resolution. AI voice uses prepaid minute packs from $0.19 per minute. Annual billing is $144 per seat per year. Collaborators are free.
Can I move from Help Scout to ResolveX?
Import mailboxes, customers and Docs articles, then forward your support address to ResolveX. Standard imports are included, and you can run both side by side during the switch.
Is there a free trial?
Yes. Every plan starts with a 7-day free trial of the complete product, including 50 AI resolutions.
Other help desks compared
See all comparisonsTry ResolveX free for 7 days.
Keep Help Scout running while you test. Switch when Arlo is answering the way you want.
Start free trial