ResolveX
ResolveX help center

Answers before a ticket exists.

Search practical setup guidance, billing rules, Arlo controls, and channel configuration. Every answer is public, specific, and available without opening a ticket.

Getting started

Create a workspace, install the messenger, and bring your team in.

Browse 3 articles

Arlo AI resolutions

Ground answers, control confidence, and review automated decisions.

Browse 3 articles

Plans and billing

Understand agents, collaborators, AI resolutions, and voice usage.

Browse 3 articles

Account and security

Manage access, retention, exports, SSO, and audit history.

Browse 3 articles

Channels and routing

Connect chat, email, voice, forms, queues, and automations.

Browse 3 articles

Getting started

Create a workspace, install the messenger, and bring your team in.

Create your first ResolveX workspaceSet the workspace name, support address, timezone, and first inbox without waiting for an implementation call.4 minInstall the website messengerAdd the ResolveX widget to a website in under a minute and verify that new conversations reach the right inbox.5 minInvite agents and free collaboratorsGive responders full inbox access while letting specialists collaborate without consuming an agent seat.3 min

Arlo AI resolutions

Ground answers, control confidence, and review automated decisions.

Train Arlo on approved knowledgeImport a website or PDF, review the source, and keep unsupported answers out of customer conversations.6 minSet confidence and human-handoff rulesDecide when Arlo resolves, when it drafts, and when a person must take over.5 minReview AI decisions and citationsInspect the source, confidence, attempted steps, and handoff reason behind every Arlo response.4 min

Plans and billing

Understand agents, collaborators, AI resolutions, and voice usage.

Understand your monthly billSee how paid agents, AI resolutions, and connected voice minutes become the final invoice.4 minAdd or remove agent seatsControl paid support seats without removing the specialists who collaborate on difficult conversations.3 minWhen an AI resolution is chargedA resolution is counted only when Arlo completes the customer’s request without a human taking over.3 min

Account and security

Manage access, retention, exports, SSO, and audit history.

Roles and workspace permissionsSeparate owner, administrator, agent, and collaborator access across the workspace.5 minExport conversation and audit dataPrepare customer records, message history, and administrative events for review or migration.4 minConfigure retention and deletionSet how long conversations, attachments, and audit events remain available.5 min

Channels and routing

Connect chat, email, voice, forms, queues, and automations.

Connect a support email addressRoute incoming support mail into ResolveX while keeping replies on your company domain.5 minRoute conversations with rulesAssign new requests using channel, topic, customer, priority, and availability signals.6 minConfigure SLAs and support hoursMeasure first response and resolution time against the hours your team actually covers.4 min

Ready when your customers are.

Start free