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Arlo AI resolutions

Set confidence and human-handoff rules

Decide when Arlo resolves, when it drafts, and when a person must take over.

5 min read

Start cautiously

Use draft-only mode while the knowledge base is new. Agents can review answers and reveal missing or ambiguous guidance.

Define the boundary

High-confidence informational questions can be resolved automatically. Refunds, account changes, legal threats, and sensitive requests should route to a person.

  1. 01Set a minimum resolution confidence.
  2. 02List topics that always require a human.
  3. 03Require approval before actions that change customer data.
  4. 04Review sampled AI conversations each week.