AI customer servicefor online stores.
Most store tickets are the same ten questions. ResolveX answers them instantly from your policies and live order data, and keeps refunds, cancellations and exceptions behind your approval rules.
$15 per agent seat · 50 AI resolutions included · no sales call needed
Why teams choose ResolveX for ecommerce
Live order lookups
Connect Shopify and Arlo answers order-status questions with real tracking details, not a generic link.
Returns without the back-and-forth
Arlo explains your returns policy, collects the order number and reason, and prepares the case for approval.
Refunds with limits
Set an automatic limit — say $50. Anything above it waits for a manager in Slack before Stripe is touched.
Pre-sales that converts
Product, sizing and shipping questions answered on the product page, while the shopper is still deciding.
How to get started
- 1Import your shipping, returns and product pages.
- 2Connect Shopify, Stripe and your support email.
- 3Set refund and cancellation approval limits.
- 4Install the messenger on your store.
What it handles
- Where is my order? (WISMO)
- Return and exchange requests
- Discount code and checkout problems
- Product availability and sizing questions
Simple pricing, one plan
$15 per agent seat per month or $144 per year. 50 AI resolutions included, then $0.39 per completed resolution. Voice from $0.19 per minute. Collaborators are free.
Frequently asked questions
Does ResolveX work with Shopify?
Yes. Connect Shopify so AI employees can look up orders and customers. The messenger installs on any Shopify theme with one script.
Can the AI issue refunds?
Only within the limits you set. Refunds above the limit are sent to a person for approval before anything is processed.
Is there a free trial?
Yes. Every workspace starts with a 7-day free trial that includes the inbox, CRM, help center and Arlo text replies. AI voice and phone calls start with the paid plan ($15 per agent seat per month, voice minutes from $0.19).
Try ResolveX free for 7 days.
Set up in an afternoon. Cancel any time before the trial ends.
Start free trial