ResolveX vs Freshdeskthe Freshdesk alternative with AI employees
Freshdesk is Freshworks’ ticketing help desk, sold in per-agent tiers with Freddy AI. ResolveX puts AI employees on your chat, email and phone — with a shared inbox, help center and sales CRM — for $15 per seat.
- One $15 seat includes AI, help center, messenger and voice — no tier to climb to unlock features you already need from Freshdesk.
- AI resolutions are $0.39 after 50 free each month, and only billed when the AI actually closes the conversation.
- AI employees go beyond answering: they update your CRM, book meetings and issue refunds with approvals.
- You already run Freshworks CRM and phone products and want a single vendor contract.
- Your team needs Freshdesk’s field-service or asset-management modules.
Freshdesk pricing model: Per-agent tiers, with Freddy AI features sold as add-ons or usage packs.
Side by side
How ResolveX compares with Freshdesk and other help desks. Plans change — check Freshdesk’s site for their current packaging.
| Capability | ResolveX | Freshdesk & similar tools |
|---|---|---|
| Agent seat | $15 / month, one plan | Tiered per-agent plans |
| AI resolutions | 50 included, then $0.39 each | Paid AI add-on or per-resolution fee |
| AI employees that act in other apps | Included, with approvals | Limited or enterprise tier |
| Website voice and phone agents | Included, prepaid from $0.19 / minute | Separate product or partner |
| Built-in sales CRM | Included | Separate product |
| Help center on your domain | Included | Often a higher tier |
| Collaborators | Unlimited, free | Usually paid seats |
Moving from Freshdesk
Bring tickets, contacts and solution articles across, connect Freshdesk through Integrations during the transition, then retire it.
- 1Start the free trial and connect your website — Arlo learns your answers in minutes.
- 2Import contacts, history and articles from Freshdesk. Standard imports are included.
- 3Pick your AI employees, connect the apps they may use, and set approvals.
- 4Install the messenger with one line and connect your phone number if you take calls.
Questions about switching
Is ResolveX a good Freshdesk alternative?
Yes, for teams that want AI employees, a shared inbox, help center, voice and a sales CRM in one product. You already run Freshworks CRM and phone products and want a single vendor contract. If that describes you, Freshdesk may still fit better.
How does ResolveX pricing compare with Freshdesk?
Freshdesk: Per-agent tiers, with Freddy AI features sold as add-ons or usage packs. ResolveX is $15 per agent seat per month, includes 50 AI resolutions, then $0.39 per completed resolution. AI voice uses prepaid minute packs from $0.19 per minute. Annual billing is $144 per seat per year. Collaborators are free.
Can I move from Freshdesk to ResolveX?
Bring tickets, contacts and solution articles across, connect Freshdesk through Integrations during the transition, then retire it. Standard imports are included, and you can run both side by side during the switch.
Is there a free trial?
Yes. Every plan starts with a 7-day free trial of the complete product, including 50 AI resolutions.
Try ResolveX free for 7 days.
Keep Freshdesk running while you test. Switch when Arlo is answering the way you want.
Start free trial