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Invite agents and free collaborators
Give responders full inbox access while letting specialists collaborate without consuming an agent seat.
3 min read
Choose the right role
Agents can own and reply to conversations. Collaborators can be mentioned and add internal notes but cannot independently work the queue.
Send invitations
Open Team settings, choose a role, and invite teammates by work email.
- 01Invite support operators as agents.
- 02Invite engineering, finance, or product specialists as collaborators.
- 03Assign inbox access only where it is needed.