The best Gladly alternatives in 2026
Gladly is a people-centred customer service platform for large retail and travel brands. If you’re evaluating other help desks, here are 7 options worth a look — with an honest note on when Gladly is still the better fit.
Updated October 2026. Pricing is described by model because list prices change often — check each vendor for current plans.
What to look for in a Gladly alternative
- AI that resolves conversations, not just suggests replies
- Pricing that doesn’t force a tier upgrade for AI or a help center
- Email, chat and phone in one inbox
- Free seats for people who only review or add context
- A migration path that lets you run both tools side by side
- 1.
ResolveX
Best all-in-one alternativeAI employees that answer chat, email and phone calls and complete work in 40+ apps — with a shared inbox, help center on your domain and a sales CRM included.
- ResolveX gives mid-sized teams the same one-customer timeline across chat, email and phone at $15 a seat.
- AI employees answer and act 24/7, with approvals before anything risky.
- Bring your own phone number instead of committing to a contact-centre contract.
Pricing: $15 per agent seat per month ($144 per year), 50 AI resolutions included, then $0.39 each. Voice from $0.19 per minute. 7-day free trial.
- 2.
Intercom
Intercom is a customer service platform built around its messenger and the Fin AI agent.
Good fit when: You are a large team already deep in Intercom’s product tours and outbound messaging.
Pricing model: Per-seat plans, with Fin AI billed separately for each resolution.
ResolveX vs Intercom - 3.
Zendesk
Zendesk is a long-established ticketing and help desk suite used by large support organisations.
Good fit when: You run a very large, multi-brand support operation with complex ticket routing already built in Zendesk.
Pricing model: Per-agent Suite tiers, with advanced AI agents and automated resolutions as paid add-ons.
ResolveX vs Zendesk - 4.
Freshdesk
Freshdesk is Freshworks’ ticketing help desk, sold in per-agent tiers with Freddy AI.
Good fit when: You already run Freshworks CRM and phone products and want a single vendor contract.
Pricing model: Per-agent tiers, with Freddy AI features sold as add-ons or usage packs.
ResolveX vs Freshdesk - 5.
Gorgias
Gorgias is an ecommerce help desk built around Shopify stores, priced by ticket volume.
Good fit when: You are a Shopify-only store that wants Gorgias’ ecommerce macros out of the box.
Pricing model: Plans based on monthly ticket volume, with AI Agent interactions billed on top.
ResolveX vs Gorgias - 6.
Help Scout
Help Scout is a shared inbox and help desk known for a simple, email-like experience.
Good fit when: You want a deliberately minimal shared inbox and little automation.
Pricing model: Plans priced by the number of contacts helped each month.
ResolveX vs Help Scout - 7.
Front
Front is a collaborative shared inbox for email-heavy customer and operations teams.
Good fit when: Your work is mostly internal email collaboration rather than customer support.
Pricing model: Per-seat tiers with AI features on higher plans or as add-ons.
ResolveX vs Front
When to stay with Gladly
- • You run a large contact centre that wants Gladly’s single-lifelong-conversation model.
- • You need enterprise telephony features managed by the vendor.
Frequently asked questions
What is the best Gladly alternative?
It depends on what you need. ResolveX is the strongest choice if you want AI employees, a shared inbox, help center, voice and a sales CRM in one product for $15 per seat. Intercom, Zendesk, Freshdesk are also worth evaluating.
Is there a cheaper alternative to Gladly?
ResolveX costs $15 per agent seat per month with 50 AI resolutions included and $0.39 per resolution after. Gladly’s pricing model: Sales-led enterprise pricing per support agent.
How do I switch from Gladly?
Import customer profiles and history, connect your carrier over SIP, and route calls to an AI receptionist first.