ResolveX vs Frontthe Front alternative with AI employees
Front is a collaborative shared inbox for email-heavy customer and operations teams. ResolveX puts AI employees on your chat, email and phone — with a shared inbox, help center and sales CRM — for $15 per seat.
- One $15 seat includes AI, help center, messenger and voice — no tier to climb to unlock features you already need from Front.
- AI resolutions are $0.39 after 50 free each month, and only billed when the AI actually closes the conversation.
- AI employees go beyond answering: they update your CRM, book meetings and issue refunds with approvals.
- Your work is mostly internal email collaboration rather than customer support.
- You rely on Front’s shared-inbox rules across many teams.
Front pricing model: Per-seat tiers with AI features on higher plans or as add-ons.
Side by side
How ResolveX compares with Front and other help desks. Plans change — check Front’s site for their current packaging.
| Capability | ResolveX | Front & similar tools |
|---|---|---|
| Agent seat | $15 / month, one plan | Tiered per-agent plans |
| AI resolutions | 50 included, then $0.39 each | Paid AI add-on or per-resolution fee |
| AI employees that act in other apps | Included, with approvals | Limited or enterprise tier |
| Website voice and phone agents | Included, prepaid from $0.19 / minute | Separate product or partner |
| Built-in sales CRM | Included | Separate product |
| Help center on your domain | Included | Often a higher tier |
| Collaborators | Unlimited, free | Usually paid seats |
Moving from Front
Connect Gmail or Outlook, import conversation history, and set up routing rules as Flows.
- 1Start the free trial and connect your website — Arlo learns your answers in minutes.
- 2Import contacts, history and articles from Front. Standard imports are included.
- 3Pick your AI employees, connect the apps they may use, and set approvals.
- 4Install the messenger with one line and connect your phone number if you take calls.
Questions about switching
Is ResolveX a good Front alternative?
Yes, for teams that want AI employees, a shared inbox, help center, voice and a sales CRM in one product. Your work is mostly internal email collaboration rather than customer support. If that describes you, Front may still fit better.
How does ResolveX pricing compare with Front?
Front: Per-seat tiers with AI features on higher plans or as add-ons. ResolveX is $15 per agent seat per month, includes 50 AI resolutions, then $0.39 per completed resolution. AI voice uses prepaid minute packs from $0.19 per minute. Annual billing is $144 per seat per year. Collaborators are free.
Can I move from Front to ResolveX?
Connect Gmail or Outlook, import conversation history, and set up routing rules as Flows. Standard imports are included, and you can run both side by side during the switch.
Is there a free trial?
Yes. Every plan starts with a 7-day free trial of the complete product, including 50 AI resolutions.
Other help desks compared
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