ResolveX vs Gladlythe Gladly alternative with AI employees
Gladly is a people-centred customer service platform for large retail and travel brands. ResolveX puts AI employees on your chat, email and phone — with a shared inbox, help center and sales CRM — for $15 per seat.
- ResolveX gives mid-sized teams the same one-customer timeline across chat, email and phone at $15 a seat.
- AI employees answer and act 24/7, with approvals before anything risky.
- Bring your own phone number instead of committing to a contact-centre contract.
- You run a large contact centre that wants Gladly’s single-lifelong-conversation model.
- You need enterprise telephony features managed by the vendor.
Gladly pricing model: Sales-led enterprise pricing per support agent.
Side by side
How ResolveX compares with Gladly and other help desks. Plans change — check Gladly’s site for their current packaging.
| Capability | ResolveX | Gladly & similar tools |
|---|---|---|
| Agent seat | $15 / month, one plan | Tiered per-agent plans |
| AI resolutions | 50 included, then $0.39 each | Paid AI add-on or per-resolution fee |
| AI employees that act in other apps | Included, with approvals | Limited or enterprise tier |
| Website voice and phone agents | Included, prepaid from $0.19 / minute | Separate product or partner |
| Built-in sales CRM | Included | Separate product |
| Help center on your domain | Included | Often a higher tier |
| Collaborators | Unlimited, free | Usually paid seats |
Moving from Gladly
Import customer profiles and history, connect your carrier over SIP, and route calls to an AI receptionist first.
- 1Start the free trial and connect your website — Arlo learns your answers in minutes.
- 2Import contacts, history and articles from Gladly. Standard imports are included.
- 3Pick your AI employees, connect the apps they may use, and set approvals.
- 4Install the messenger with one line and connect your phone number if you take calls.
Questions about switching
Is ResolveX a good Gladly alternative?
Yes, for teams that want AI employees, a shared inbox, help center, voice and a sales CRM in one product. You run a large contact centre that wants Gladly’s single-lifelong-conversation model. If that describes you, Gladly may still fit better.
How does ResolveX pricing compare with Gladly?
Gladly: Sales-led enterprise pricing per support agent. ResolveX is $15 per agent seat per month, includes 50 AI resolutions, then $0.39 per completed resolution. AI voice uses prepaid minute packs from $0.19 per minute. Annual billing is $144 per seat per year. Collaborators are free.
Can I move from Gladly to ResolveX?
Import customer profiles and history, connect your carrier over SIP, and route calls to an AI receptionist first. Standard imports are included, and you can run both side by side during the switch.
Is there a free trial?
Yes. Every plan starts with a 7-day free trial of the complete product, including 50 AI resolutions.
Other help desks compared
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