The best LiveChat alternatives in 2026
LiveChat is a live chat platform for sales and support teams, with ChatBot sold as a separate product. If you’re evaluating other live chat, here are 5 options worth a look — with an honest note on when LiveChat is still the better fit.
Updated October 2026. Pricing is described by model because list prices change often — check each vendor for current plans.
What to look for in a LiveChat alternative
- AI answers grounded in your own content, with citations
- Email and phone in the same inbox as chat
- Lead capture into a real CRM
- Voice for visitors who would rather talk
- Predictable per-seat pricing rather than conversation caps
- 1.
ResolveX
Best all-in-one alternativeAI employees that answer chat, email and phone calls and complete work in 40+ apps — with a shared inbox, help center on your domain and a sales CRM included.
- AI and chat are one product at $15 a seat — no second subscription for bots.
- AI resolutions only cost money when the AI actually closes the conversation.
- Leads from chat go straight into the pipeline with an AI Sales employee following up.
Pricing: $15 per agent seat per month ($144 per year), 50 AI resolutions included, then $0.39 each. Voice from $0.19 per minute. 7-day free trial.
- 2.
Tidio
Tidio is a live chat and chatbot tool for small businesses, with the Lyro AI agent.
Good fit when: You only need a website chat widget with simple bots and minimal setup.
Pricing model: Plans based on seats and conversation volume, with Lyro AI conversations sold separately.
ResolveX vs Tidio - 3.
Crisp
Crisp is an all-in-one messaging inbox for startups, priced per workspace.
Good fit when: You want a flat-priced inbox for a very small team and few AI conversations.
Pricing model: Flat plans per workspace, with AI features on higher plans.
ResolveX vs Crisp - 4.
tawk.to
tawk.to is a free live chat widget monetised through paid add-ons and hired agents.
Good fit when: You need a free chat widget and have people to answer every message.
Pricing model: Free core product, with paid add-ons such as branding removal and AI.
ResolveX vs tawk.to - 5.
Chatwoot
Chatwoot is an open-source customer engagement inbox you can self-host or use in the cloud.
Good fit when: You must self-host on your own servers and have engineers to maintain it.
Pricing model: Free self-hosted edition, or per-agent cloud plans.
ResolveX vs Chatwoot
When to stay with LiveChat
- • Your team staffs chat live all day and rarely needs automation.
Frequently asked questions
What is the best LiveChat alternative?
It depends on what you need. ResolveX is the strongest choice if you want AI employees, a shared inbox, help center, voice and a sales CRM in one product for $15 per seat. Tidio, Crisp, tawk.to are also worth evaluating.
Is there a cheaper alternative to LiveChat?
ResolveX costs $15 per agent seat per month with 50 AI resolutions included and $0.39 per resolution after. LiveChat’s pricing model: Per-agent plans, with the chatbot product priced separately.
How do I switch from LiveChat?
Swap the widget snippet, import transcripts and contacts, and set business hours for handoff.