ResolveX vs Re:amazethe Re:amaze alternative with AI employees
Re:amaze is a help desk and live chat tool popular with small online stores. ResolveX puts AI employees on your chat, email and phone — with a shared inbox, help center and sales CRM — for $15 per seat.
- One $15 seat includes AI, help center, messenger and voice — no tier to climb to unlock features you already need from Re:amaze.
- AI resolutions are $0.39 after 50 free each month, and only billed when the AI actually closes the conversation.
- AI employees go beyond answering: they update your CRM, book meetings and issue refunds with approvals.
- You want a very lightweight ecommerce inbox and do not plan to automate much.
Re:amaze pricing model: Per-seat plans with add-ons for AI and extra channels.
Side by side
How ResolveX compares with Re:amaze and other help desks. Plans change — check Re:amaze’s site for their current packaging.
| Capability | ResolveX | Re:amaze & similar tools |
|---|---|---|
| Agent seat | $15 / month, one plan | Tiered per-agent plans |
| AI resolutions | 50 included, then $0.39 each | Paid AI add-on or per-resolution fee |
| AI employees that act in other apps | Included, with approvals | Limited or enterprise tier |
| Website voice and phone agents | Included, prepaid from $0.19 / minute | Separate product or partner |
| Built-in sales CRM | Included | Separate product |
| Help center on your domain | Included | Often a higher tier |
| Collaborators | Unlimited, free | Usually paid seats |
Moving from Re:amaze
Import customers and FAQ articles, connect Shopify, and swap the chat widget for the ResolveX messenger.
- 1Start the free trial and connect your website — Arlo learns your answers in minutes.
- 2Import contacts, history and articles from Re:amaze. Standard imports are included.
- 3Pick your AI employees, connect the apps they may use, and set approvals.
- 4Install the messenger with one line and connect your phone number if you take calls.
Questions about switching
Is ResolveX a good Re:amaze alternative?
Yes, for teams that want AI employees, a shared inbox, help center, voice and a sales CRM in one product. You want a very lightweight ecommerce inbox and do not plan to automate much. If that describes you, Re:amaze may still fit better.
How does ResolveX pricing compare with Re:amaze?
Re:amaze: Per-seat plans with add-ons for AI and extra channels. ResolveX is $15 per agent seat per month, includes 50 AI resolutions, then $0.39 per completed resolution. AI voice uses prepaid minute packs from $0.19 per minute. Annual billing is $144 per seat per year. Collaborators are free.
Can I move from Re:amaze to ResolveX?
Import customers and FAQ articles, connect Shopify, and swap the chat widget for the ResolveX messenger. Standard imports are included, and you can run both side by side during the switch.
Is there a free trial?
Yes. Every plan starts with a 7-day free trial of the complete product, including 50 AI resolutions.
Other help desks compared
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Keep Re:amaze running while you test. Switch when Arlo is answering the way you want.
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