ResolveX + FreshdeskAI that works inside Freshdesk.
Add AI resolutions on top of Freshdesk, or migrate at your own pace.
$15 per agent seat · 50 AI resolutions included · no sales call needed
Why teams choose ResolveX for freshdesk integration
Connect in one click
Authorise Freshdesk with secure OAuth from the Integrations page. ResolveX never asks for your Freshdesk password.
You choose what AI can do
Pick the Freshdesk actions each AI employee may use. Anything sensitive can require approval first.
Works on every channel
The same Freshdesk actions are available whether the request came from chat, email, phone or a schedule.
Every action logged
Each Freshdesk action appears in the AI employee’s run history and the audit log.
How to get started
- 1Open Integrations in ResolveX and connect Freshdesk.
- 2Assign the connection to the AI employees that need it.
- 3Set approval rules for sensitive actions.
- 4Test it in the live preview, then go live.
What it handles
- Read and update tickets
- Draft replies
- Route by intent
- Sync contacts
Simple pricing, one plan
$15 per agent seat per month or $144 per year. 50 AI resolutions included, then $0.39 per completed resolution. Voice from $0.19 per minute. Collaborators are free.
Frequently asked questions
Does ResolveX integrate with Freshdesk?
Yes. Freshdesk is one of 40+ apps you can connect to ResolveX. AI employees can read and update tickets and draft replies.
Is the Freshdesk integration included in the price?
Yes. Integrations are included in every $15 agent seat. Usage is billed only as AI resolutions ($0.39 after 50 included each month).
Can I control what the AI does in Freshdesk?
Yes. You choose the allowed actions per AI employee, set spend limits and confidence thresholds, and require approval for anything sensitive.
Try ResolveX free for 7 days.
Set up in an afternoon. Cancel any time before the trial ends.
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